Our Approach

The Integrated Know-How team works with you as trusted advisors, expert learning development practitioners and hands on consultants.

We take a purposeful approach, aligning the solution with your business needs and goals. We adopt a down-to-earth approach to design a holistic and integrated solution. This means no cookie cutter solutions. We deliver practical results, operational improvements and changed mindsets.

The Know-How Engagement Model

Our engagement model is designed to ensure we understand your business challenges and goals, your culture, people and processes – and then map our solution to them.

Discovery & Design

We are experts in conducting research and analysis to inform and generate solutions.

We invest time up front to:

Understand your business needs and context
Determine the vision, objectives and measurement for success
Design a customised solution

Engage

We believe that setting an environment of trust and openness is essential for any consultancy or program delivery.

We spend time in engaging with your people prior to delivery, be it setting context for a consultancy project or inviting participants to a development program.

Deliver

We bring your solution to life with you.

The design may include staged delivery and pilots.

Measure & Reinforce

We support your people to embed change within your business. We work with you to measure the impact and value against agreed objectives.

We work in close collaboration to train and coach teams by embedding new skills, processes, culture and mindsets.